Job: Senior Trainer (OptumRx Call Center) - Tucson, AZ
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As a Senior Operational Trainer, you will train talented individuals and exceptional professionals! This a great opportunity to effective the delivery of training programs across a Fortune 25 Organization. We're looking for individuals who keep abreast of various training delivery techniques, business processes, products and systems in specific areas of expertise. This will encompass training of one functional area such as Claims or Customer Service individuals in the Training Delivery Operational functions and could include some aspects of the design process and training material as needed. We are looking for someone who has extensive work experience in a highly matrix organization across multiple functions. When not in training you will assist the manager of the department with department activities and act as a resource to the team.
Responsible for new hire and on-going training, including systems and soft skills, within a function area such as Customer Service. In-person and virtual facilitation of classes.
-Planning and scheduling of training classes-Reporting of training metrics such as attendees, hours, etc.-Work on special projects for the department, such as procedural documents-Demonstrates great depth of knowledge/skills in training and systems that are trained
-Proactively identify solutions to non-standard requests.
-May assist instruction design as a subject matter expert
-Solves moderately complex problems on own.
-Works with virtual team to solve complex problems
-Plans, prioritizes, organizes and completes work to meet established objectives
-Attend meetings as a training subject matter expert
OFFICE FOR THIS POSITION WILL BE LOCATED IN TUCSON, AZ
-3+ years training in an adult learning/development environment
-High School Diploma
-Pharmacy Technician's License optional-Excellent one-on-one and group presentation and facilitation skills-Ability to use a variety of learning/training concepts and principles along with knowledge of adult learning-Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building-Commitment to quality, responsibility, high work standards, and initiatives-Solid project and time management skills-Proficient in MS Office and the ability to use media effectively-Experience facilitating virtually via WebEx or other virtual solution-Ability to prioritize
OptumRx is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable health care solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do. In the largest and most personal sense, your impact can be greater than even you thought at OptumRx.Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/VUnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
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