Job: Sr. Bilingual Crisis Advocate
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GENERAL POSITION SUMMARY:
The Senior Crisis Advocate II is responsible for providing and coordinating crisis intervention services during office hours. Position provides hospital advocacy, crisis intervention, and follow up services, information and referrals for anyone seeking sexual assault/abuse support through The Center‚s crisis intervention programs: Sexual Assault Resource Service (SARS), 24 hour/7 day bilingual Crisis Line (if applicable), and Walk-In Services. Position supervises the Crisis Advocate I positions, Crisis Support Specialist, and/or Interns.
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Supervise the Crisis Advocate I, Crisis Support Specialist, and/or Interns.
* Provides direct crisis intervention and advocacy to survivors of sexual violence:
* Coordinates SARS calls and responds to offsite locations to provide advocacy, crisis intervention, information, and referral services to recent sexual assault/abuse survivors.
* Provides the following services via the crisis line: crisis intervention, information, referrals, and complete mental health referrals for clients wanting therapy.
* Provides face-to-face crisis intervention services to "walk-in" clients.
* Assists with follow-up support services via telephone to crisis clients requesting a follow-up call, as needed.
* Generates and prepares data reports for the Crisis Services Program as required by funding sources (quarterly, monthly, and annual).
* On-call after-hours to coordinate hospital response and crisis-line services offered by the Crisis Advocate II and Crisis Advocate Specialist.
* Assists in the development of materials for survivors and resource manuals for team members.
* Must be able to safely and effectively monitor consumer activities, with or without a reasonable accommodation.
* Performs other duties as assigned which are consistent with the general responsibilities of the position.
Skills / Requirements
Advanced knowledge of sexual assault, interpersonal violence, its impact and related issues.
Knowledge of community resources.
Knowledge of criminal justice and judicial system.
Must be able to work in a diverse, multi-cultural environment and be sensitive to the service population‚s cultural and socioeconomic characteristics.
Must be able to participate as a team member, multi-task and prioritize tasks.
Excellent written, oral and interpersonal communication skills.
Must have ability to maintain confidentiality, and consistently exercises judgment and discretion.
Must be 21 years of age (licensing requirement).
Bachelor‚s Degree in human services or related field of study from an accredited university or college.
Minimum 1 years experience working in the behavioral health/mental health field.
Possess a valid Arizona driver‚s license and be insurable under the agency‚s automobile policy.
Must be computer literate with knowledge of Outlook and Microsoft Office programs (i.e. Word, PowerPoint, Excel).
Must be able to provide own transportation to and from clients‚ homes and/or other relevant organizations/agencies.
Must be able to work flexible hours, including evenings and weekends as position requires.
Bilingual in Spanish and English may be required.
Must be able to provide DPS fingerprint clearance.
Must be able to meet training and agency compliance requirements for the position.
An individual may qualify for this position if the individual is able to "perform safely" the essential functions of the position with or without reasonable accommodations. Perform safely means to perform without causing a direct threat to the health or safety of the individual or others that cannot be eliminated by reasonable accommodations, as defined by 42 U.S.C. #1211 (b) and the Commission‚s regulations found at 29 C.F.R #1630.2 (r).
* Ability to effectively communicate in the English language.
* Ability to interact well with various levels of staff, clients, and guests of AzCA.
* Ability to read, comprehend and interpret complex information.
* Office environment with frequent sitting, standing, writing and computer usage.
* Must be able to climb stairs, with frequent standing and moving throughout facility or in the alternative, perform these physical requirements with or without reasonable accommodations.
* Moderate physical effort (lift/carry up to 10 lbs.).
* Moderate reaching, bending, stooping, kneeling or crouching.
* Must be able to physically demonstrate competency in the following areas: operate an agency transport vehicle (unless declared a non-driver).