Emerge! Center Against Domestic Abuse

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Case Coordinators-Emergency Services Liaison

at Emerge! Center Against Domestic Abuse

Posted: 7/31/2019
Job Status: Full Time

Job Description

Full-time & Benefits eligible

Two shifts available

Bilingual (English/Spanish) Required

Tuesday 8:45a-4:45p, Wednesday-Friday 7:30a – 4:00p & Saturday 9:30a – 6:00p


Bilingual (English/Spanish) Preferred        

Tuesday - Saturday 11:30a-8:00p 

Emerge! Center Against Domestic Abuse provides domestic abuse intervention and prevention services, and is the largest domestic abuse service provider in Southern Arizona.

We’re committed to making our community a safer place for everyone.  Join us!

In this position you will:

  • Utilize a trauma-informed care model to provide life skills and emotional support to program clients
  • Partner with clients not residing in Emerge! shelters, but who qualify for and need emergency services
  • Develop a network of resources throughout the community to enhance the ability to be a liaison for clients


  • Provide emotional support and education about domestic abuse to all program clients
  • Provide immediate case management services to clients to ensure that they develop a short-term plan for safe housing based on safety considerations and resources available
  • Complete the appropriate intake for clients placed in program within one (1) business day of their acceptance into the program
  • Provide information and resources to address immediate needs of client while in the program
  • “Float” between agency sites as needed to support each program and client needs
  • Responsible for the relocation program with oversight from Program Manager
  • Responsible for procurement protocol for laundry money and basic need gift cards. Including maintaining proper documentation and a weekly review with the Program Manager
  • Develop, implement and monitor case plans with all clients
  • Meet with clients to help them achieve the desired outcomes and complete daily check-ins to ensure wellbeing and access to all basic needs
  • Responsible for ensuring clients successfully navigate the social services system in order to get the services they are requesting and help remove any barriers


  • Associate degree, Bachelor Degree preferred
  • Four years related experience in the social service field and/or in the area of domestic violence
    • Or an equivalent combination of education and/or experience
  • Bilingual (English/Spanish) preferred/required based on shift


  • Effective listening
  • Excellent written and oral communication
  • Knowledge of the dynamics of domestic violence
  • Knowledge of the impact of trauma
  • Knowledge of group facilitation and dynamics
  • Ability to assess potential crisis situations and take appropriate action
  • Ability to work well independently and be self-motivated
  • Proficient computer skills including e-mail, calendars, document processing, spreadsheets and databases


  • Appropriate fingerprint clearance through the Arizona Department of Public Safety
  • CPR/First Aid certification
  • Valid Arizona Driver License and proof of automobile insurance

(No action is needed to acquire fingerprint clearance or CPR/1st Aid prior to possible employment and Emerge! will cover expenses upon employment.)


  • Must be able to sit or stand for long periods of time
  • Must be able to express or exchange ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately or quickly
  • Provide CPR/First Aid
  • Must be able to lift up to fifty pounds

Emerge! is an equal opportunity employer

Application Instructions

To be considered for an open position at Emerge! please submit a fully completed Emerge! application. Your resume with a completed application is welcome.

Instructions for application submission:

To submit via email, download and save the application to your computer BEFORE you complete it, Open the PDF from the location you saved it to on your computer and fill out the PDF. Make sure to save your changes often. Attach the completed application it to your email and send it to info@emergecenter.org.

To submit via mail, print completed application and address envelopes to:
Emerge! Center Against Domestic Abuse
2545 E. Adams St.
Tucson, AZ 85716

To submit via fax, print the completed application and fax to 520.795.1559.

Thank you for your interest in Emerge! Center Against Domestic Abuse.