Robert Half

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Customer Service Representative

at Robert Half

Pay: $15.25/hour
$15.25 - $15.25 / Hourly
Posted: 11/7/2019
Job Status: Contract/Temporary
Job Reference #: 04720-9502290489
Keywords: call center, phone

Job Description


Robert Half is seeking candidates with customer service skills, for an Customer Service Representative role for one of our fortune 500 and 1000 health care providers in the Tucson, AZ area. The Customer Service Representative will be responsible for but not limited to:

Primary Responsibilities:
* Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
* Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries
* Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
* Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
* Escalate drug related calls as appropriate to licensed pharmacist for resolution


If you are interested in this role please send your resumes to

iNTERVIEWING THIS WEEK!!!!! Next training class 11/25/2019


In addition to the above stated duties, the Customer Service Representative will need to meet the following requirements:

- 1 year experience in an office setting, call center setting or phone support role but not required
* An education level of at least a high school diploma or GED.
* Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
* Ability to remain focused and productive each day though tasks may be repetitive
- Can demonstrate soft skills (Showing empathy)


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!