Robert Half

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Sr. Customer Service Representative

at Robert Half

Pay: $15.25 to $16/hour
$15.25 - $16.00 / Hourly
Posted: 11/1/2019
Job Status: Contract/Temporary
Job Reference #: 04730-9502279027
Keywords: call center, phone

Job Description

Description

OfficeTeam is seeking a Senior Customer Service Representative for our Healthcare client.

For immediate consideration, please send an updated resume as a Word document attachment to rick.aiello@roberthalf.com and include "Sr. Customer Svc Rep - Tuscon, AZ" in the subject line.

If this position is not a good fit for you, but you know of someone else who is looking for work in this area, please feel free to pass along my contact information.

*NOTE* This is a temporary position with potential to transition to a full-time role

Primary Responsibilities:
* Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
* Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums and status of orders, and claims or inquiries
* Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
* Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
* Escalate drug related calls as appropriate to licensed pharmacist for resolution
* Coordinate internal resolution of claims exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages
* Make outbound calls to customers on prescriptions withhold orders and payment issue
* May also assist with entering new prescription orders into system
* Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution and attendance

Requirements

To be considered for this position, applicants need to meet the qualifications listed in this posting.
* Prefer 1 year of experience in an office setting, call center setting or phone support role but not required
* An education level of at least a high school diploma or GED.
* Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
* Ability to remain focused and productive each day though tasks may be repetitive
* Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
* Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed
* All new hires will be required to successful complete Customer Service training classes and demonstrate proficiency of the material

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!